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Support operations that scale with you
One workspace for every channel your customers reach you on.
Support breaks when conversations live in five places. We consolidate email, chat, web forms, calls, WhatsApp and Facebook Messenger into a single workspace, so your team resolves issues faster with full visibility of every conversation and ticket.
What we do
- Implementation
- Ticketing, routing rules, SLAs, macros and team structure configured to your support model.
- Channel consolidation
- Every inbound channel into one queue, with context that follows the customer.
- Self-service
- Knowledge base, help centre and automation that deflects the tickets your team shouldn't be handling manually.
- Reporting
- Dashboards for resolution time, CSAT and backlog, built so support can defend its own numbers.
- Integration
- Zendesk connected to your CRM and internal systems, so sales and support see the same customer.
Who this is for
Teams whose support volume has outgrown a shared inbox, and companies running sales and support as two systems that don't talk.